Help & Support
How Can We Help You Today?
Find answers to common questions, get help with our apps, or reach our support team directly. We are here to help.
Browse Topics
Popular Help Topics
App help
Installing, updating and using our apps.
Account & login
Signing in, passwords and account settings.
Privacy & data
Policies, data access and deletion requests.
Report a bug
Tell us what went wrong so we can fix it.
Client support
Help for projects we build and maintain.
Security
Report a vulnerability responsibly.
FAQ
Frequently Asked Questions
How do I update an app to the latest version?
The app is not working correctly. What should I try first?
I forgot my password. How do I reset it?
How do I delete my account and data?
Where can I read an app’s privacy policy?
How do I request a refund for a purchase?
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We will reply by email within one business day.
Support for Clients
Clients with an active maintenance or support plan should use the support channel agreed in their service agreement for priority handling. Critical production issues are prioritized according to your service level agreement.
About our support plansReport a Security Issue
If you believe you have found a security vulnerability in any of our apps or websites, please email contact@annandigitallabs.us with the subject “Security report”. Please give us reasonable time to investigate before any public disclosure. We appreciate responsible reporting.